Privacy Policy

Privacy Policy

Effective Date: 01 June 2026
Last Updated: 28 July 2026

Privacy Policy

Welcome to Epic Grains. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping & Billing Address

  • Postal Code

  • Order Details

Payment Information

Payments are processed securely through trusted third-party payment gateways. Epic Grains does not store your debit card, credit card, UPI PIN, or banking credentials.

Technical Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Data

  • Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and shopping experience

  • Personalize product recommendations

  • Prevent fraud and unauthorized transactions

  • Comply with legal and regulatory requirements

  • Send promotional offers and newsletters (only where permitted)

3. Cookies

Our website uses cookies to:

  • Remember your preferences

  • Keep products in your shopping cart

  • Improve website performance

  • Analyze visitor behavior

  • Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

Epic Grains does not sell or rent your personal information.

We may share limited information with trusted third parties only when necessary, including:

  • Payment Gateway Providers

  • Courier & Delivery Partners

  • Technology Service Providers

  • Government or Regulatory Authorities when required by law

All third-party service providers are expected to protect your information and use it only for authorized purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to safeguard your information, no method of internet transmission or electronic storage is completely secure.

6. Account Information

If you create an account with Epic Grains, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you suspect any unauthorized use of your account.

7. Marketing Communications

You may receive promotional emails, SMS, or WhatsApp messages from Epic Grains regarding new products, offers, and updates.

You can unsubscribe or opt out at any time using the instructions provided in our communications.

8. Third-Party Links

Our website may contain links to external websites.

Epic Grains is not responsible for the privacy practices, content, or policies of third-party websites.

9. Children's Privacy

Our products and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

10. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal, tax, accounting, and regulatory obligations

  • Resolve disputes

11. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Withdraw consent where applicable

  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

12. Changes to this Privacy Policy

Epic Grains may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Epic Grains

Email: [support@epicgrains.com]

Phone: +91-93505 11040

Website: https://epicgrains.com

Business Address:  KBC 24 Main Market CHD City Sector 45 Karnal 132001 Haryana India